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Utility Deposits
A soft credit check will be run when an account is opened. This will not effect your credit. The amount of your deposit will be determined from the report - $75 to $600.

Reinstatement of Deposit
A customer who has not been required to put up a deposit with the city or has had a deposit refunded may be required to put a new deposit up in the event that their payment record becomes unsatisfactory.

Deposit Refund Policy
All permanent deposits shall be held for a period of two years. After two years, the customer shall be eligible for a full refund of their deposit provided the customer:
  • Has not been late or delinquent in the payment of their utility bill(s) more than two times in the two years
  • Has not entered into a deferred payment plan with the city in the two years
  • Has never had their utilities cut off for nonpayment

Who to Contact

For billing inquiries or disputes, new service requests, cancellation of service requests, report water leaks, sewer problems, electric outages, and street needs, please contact us at (918) 968-2571. For after-hour services to report main water lines breaks or major sewer issues, please call the non-emergency Police Department at (918) 968-2733.